Ticket information for disabled people
The ticketing process
London 2012 has created a ticketing process which is inclusive and accessible.
It is important to us that people of all abilities can purchase tickets easily.
We have now announced the next stage of London 2012 Olympic and Paralympic Games ticket sales. For all the details, see ticket sales timelines.
Wheelchair spaces
If you require a wheelchair space, you will be able to purchase one, subject to availability, by calling 0844 847 2012, using Visa only. For more information on paying by Visa, please read Payment and charges
A companion seat is included in the cost of a ticket for a wheelchair space.
Where applicable, the special prices for young people and seniors will be available when purchasing a wheelchair space.
We will try to seat large groups of wheelchair users together but due to venue constraints this may not always be possible.
Ticketcare
This scheme is designed to help those disabled people who do not need a wheelchair space but cannot come to the Olympic Games or Paralympic Games without a carer or Personal Assistant (PA).
If you require a ticket for your carer or PA you will need to purchase the tickets you need for you, your party and your carer or PA to ensure that all your party are seated together. Once you have purchased your tickets you will need to complete this form to request a refund for the ticket you have purchased for your carer or PA.
You may be asked to provide relevant proof before the carer or PA ticket is refunded. These tickets are available for every session, at every venue, in every price category, subject to availability.
If you purchase tickets, but are not refunded the cost of your carer or PA ticket, you will be offered the option of retaining all the tickets you have purchased or receiving a full refund.
Accessible facilities
In addition to the above, there will be commentary and audio description, audio enhancements, facilities for assistance dogs, and numerous accessible toilets including toilet facilities with a hoist. Please read Accessibility for more information.
Getting there
A limited number of parking spaces are provided close to venues for disabled spectators who are UK Blue Badge holders or members of an equivalent national or international scheme. Accessible parking is free of charge. Because spaces are limited, we recommend you book as early as possible.
You will be able to book spaces once you have received confirmation of whether you have been allocated tickets. Visit the Blue Badge parking booking website for details of how to do this.
Once inside a venue, disabled spectators and people with limited mobility will be able to use the Games Mobility service for help getting around. This free service will be easy to find on entering a venue and will loan out manual wheelchairs, powerchairs and electric scooters. The service also includes guiding visually impaired spectators to their seats. You will be able to loan a vehicle on the day of the event or book in advance. Please read Accessibility for more information.
Please read Accessible travel for more information about getting to the Games.
